Content
List of Current Events
September 2013
Name: What is Tenant Participation?
Type: Training
Venue: TPAS Office in Glasgow
Contact: Elaine Scoular
Description: An active investigation of tenant participation. We will:
• Explain the law & good practice for tenant participation
• Look at the options for getting involved
• Explore how staff / tenants can increase those getting involved
• Think about how to encourage & stimulate tenant participation
Fees: Members £70 Non-members £90
Includes refreshments, light lunch and materials
• Explain the law & good practice for tenant participation
• Look at the options for getting involved
• Explore how staff / tenants can increase those getting involved
• Think about how to encourage & stimulate tenant participation
Fees: Members £70 Non-members £90
Includes refreshments, light lunch and materials
October 2013
Name: Working as a team
Type: Training
Venue: TPAs Office Glasgow
Contact: Elaine scoular
Description: Developing committee skills to improve your team and get things done.
Fees: Members £70 Non-members £90
Includes refreshments, light lunch and materials
Fees: Members £70 Non-members £90
Includes refreshments, light lunch and materials
Name: How can a tenants group show their value for money?
Type: Training
Venue: TPAS Office Glasgow
Contact: Elaine Scoular
Description: Tenant groups deliver services to their members and to landlords. How can they show that they’re good value by planning and recording their achievements?
Fees: Members £70 Non-members £90
Includes refreshments, light lunch and materials
Fees: Members £70 Non-members £90
Includes refreshments, light lunch and materials
Name: Service Standards
Type: Training
Venue: TPAs Office Glasgow
Contact: Elaine Scoular
Description: How can service standards help to deliver services and understand performance and evaluating Value For Money?
Fees: Members £70 Non-members £90
Includes refreshment light lunch and materials,
Fees: Members £70 Non-members £90
Includes refreshment light lunch and materials,
Name: Producing newsletters
Type: Training
Venue: TPAS Office Glasgow
Contact: Elaine Scoular
Description: We will explore improving newsletters
• Photos
• Headlines
• Interesting Stories
Fees: Members £70 Non-members £90
Includes refreshments, light lunch and materials
• Photos
• Headlines
• Interesting Stories
Fees: Members £70 Non-members £90
Includes refreshments, light lunch and materials
November 2013
Name: TPAS Scotland Annual Conference & AGM 2013
Type: Annual Conference
Venue: Fairmount Hotel, St Andrews
Contact: Elaine Scoular
Description:
December 2013
Name: Making Meetings Work
Type: Training
Venue: TPAS Office Glasgow
Contact: Elaine Scoular
Description: A skill development session that will help you get the best out of the range of meetings we all use. We will focus on meetings leading to action.
Fees: Members £70 Non-members £90
Includes refreshments, light lunch and materials
Fees: Members £70 Non-members £90
Includes refreshments, light lunch and materials
Name: Reading the signs: performance monitoring
Type: Training
Venue: TPAS Office Glasgow
Contact: Elaine Scoular
Description: We will examine and consider the Charter and the new SHR regulatory regime and how tenant and other service users, working with their landlord, can impact on services. We’ll explore:
• What is important to tenants?
• Performance – the new context
• Indicators describing outcomes?
• Presenting performance to help improve service
• Complaints – exploring the Scottish Public Sector Ombudsman’s model complaints handling procedures and how this can information and support performance monitoring
• What is important to tenants?
• Performance – the new context
• Indicators describing outcomes?
• Presenting performance to help improve service
• Complaints – exploring the Scottish Public Sector Ombudsman’s model complaints handling procedures and how this can information and support performance monitoring
