North Ayrshire Applauded for Tenant Participation

North Ayrshire Council has become the first landlord in Scotland to

successfully renew its TPAS Accreditation. This reflects its long standing commitment to tenant participation. 

North Ayrshire Council received the TPAS Accreditation award in recognition of the organisation’s well developed and resourced approach to tenant participation.

Lesley Baird, Chief Executive of TPAS Scotland believes that the Council’s commitment to tenant participation is excellent and sets an example for other local authorities to follow. Lesley said, “Tenants can get involved and influence every aspect of the housing service. The Council is completely open to listening and learning to its tenants, and the opportunities to get involved are almost limitless”

Direction from the Top

Belief in tenant participation comes from the top. Councillor Tom Barr, Portfolio holder for the Environment, believes that the service can only improve and develop by understanding tenants’ priorities and working together to set standards that tenants want.

Councillor Barr said, “We are all extremely pleased that our dedication to tenant involvement has been recognised as best practice. Tenants and staff have been working closely together for several years and the improvements in service delivery are there for all to see.”

Good Practice

TPAS identified a range of good practice from setting and monitoring service standards for every aspect of the housing service, to encouraging tenants to bid for money for local environmental improvements. Everything is developed with tenants’ views and priorities at the core.

Lesley Baird said: “We look forward to presenting the Council with this well deserved award”. 

North Ayrshire Council will be presented with their award at the Council’s forthcoming tenants’ conference. TPAS are preparing a good practice briefing about the Council’s approach to tenant participation.

North Ayrshire Council TPAS Accreditation: Good Practice Briefing - please click here to open the briefing note for their accreditation.